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Total Quality Management (TQM): Tool Box for Continual Improvement AL Mawred Speciality Training

Total Quality Management (TQM): Tool Box for Continual Improvement

Why Attend

The course will provide participants with comprehensive knowledge of the history and evolution of the concept of quality and the history of quality gurus and tools. Through various workshops and role plays, the course will focus on applications of quality systems, models, and methodologies, including excellence awards, ISO systems, and breakthrough improvement methodologies such as 'Lean' and 'Six Sigma'. This highly interactive course will help participants apply the powerful quality tools in leading organizations. Participants will leave with best practices for selecting, designing, or using quality organizational structures and tools.

AL Mawred Speciality Training
Overview
Course Methodology

The course relies on workshops, role plays, and group debriefs to help participants understand various quality concepts and applications. Additionally, it offers hands-on experience with top-notch tools and applications, and numerous videos on quality tools and systems support it. Team discussions and presentations are also used throughout the course to foster participants’ understanding of quality concepts.

Course Objectives

By the end of the course, participants will be able to:

  • Explain the importance of quality models and various quality concepts and frameworks used by quality gurus
  • Discover the success elements of Total Quality Management (TQM) deployment 
  • Practice TQM improvement tools to enhance customer satisfaction and improve processes within their organization
  • Apply widely used improvement methodologies
  • Discuss various types of benchmarking tools and techniques to boost quality initiatives
Target Audience

Individuals, managers, supervisors, and all those who are engaged in quality models, awards, ISO and TQM implementation, and improving organizational performance.

Target Competencies
  • Problem solving
  • Applying quality tools
  • Selecting quality models and systems
  • Using Lean and Six Sigma applications
  • Change management
  • Understanding ISO systems
  • Applying benchmarking
Course Outline
  • Introduction to Total Quality Management (TQM) Concepts
    • Definitions and history of quality
    • Quality assurance and quality control
    • What is Total Quality Management (TQM)?
    • Quality standards
    • Cost of Poor Quality (COPQ)
    • Quality management principles 
    • Quality gurus comparison (Deming, Crosby, Juran, etc.)
    • Worldwide excellence awards
    • Quality maturity ladder
  • The Success Elements of TQM
    • The relationship between ISO 9001 and TQM
    • TQM success factors
    • Elements of a Total Quality process
    • Customer-driven quality
    • Management by facts and data
    • Enhanced employee participation
    • Participative management techniques
    • Critical Success Factors and common failure factors in TQM
  • Continual Improvement Tools and Practices
    • The seven quality control tools
      • Check sheet, histogram, control charts, Pareto chart, cause-and-effect diagram, scatter diagram, and flow charts
    • Brainstorming
    • Tree diagrams: How-how and why-why diagrams
    • Process and process management
    • Value-added, waste, and LEAN thinking
    • Visual management and 5s program
    • Poka Yoke
  • Continual Improvement Methodologies
    • Continual improvement and Kaizen
    • Plan-Do-Check-Act (PDCA) methodology
    • Toyota A3 model and report
    • The Eight-Step methodology
    • Six-Sigma methodology
    • Innovation and Quality 4.0
    • Assessing your organization's readiness tool
  • Benchmarking as a Tool to Improve Quality and Business Processes
    • What is benchmarking?
    • Why benchmark?
    • Benchmarking methodology 
    • The two themes of benchmarking
    • Levels of benchmarking

    • Types of benchmarking

Mawred Certificate
Mawred Certifications
Al mawred Professional Certificate (Mawred Certificate)

Mawred Certificate courses by Al mawred Training & Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an Mawred Certificate course and successfully complete the test on the last day, will receive a Al mawred Professional Certificate (Mawred Certificate), in addition to the one they receive for full attendance. Mawred Certificate certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

List of Certified Courses
Schedule & Fees

2026 Schedule & Fees

Location & Date
31 May - 4 Jun, 2026
Dubai
Arabic
Venue to be assigned
Fees
Per participant

USD 5500

Fees + VAT as applicable

(including coffee breaks and a buffet lunch daily)

Discount Plans & Cancellations Policy

Al mawred reserves the right to alter dates, content, venue, trainer, and to offer courses in an integrated virtual learning (IVL) format whereby face to face classroom participants and virtual learners participate simultaneously in the same course in an interactive learning experience.

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