Strategic Technology Practice 1300
Course Methodology
A technical report is more than a mere representation of facts about a situation. An influential report can move people towards taking a desired course of action. Moreover, the quality of a report can influence how the reader perceives its subject matter. In this course, we will describe the different types of reports. From conception to completion, we will master the structuring and scoping of reports. We will also learn to write for our specific audience with a tangible sense of purpose. Finally, we will discover a logical approach to developing visual aids to support our representation of the facts, conclusions, and recommendations that comprise the report.
Course Objectives
A technical report is more than a mere representation of facts about a situation. An influential report can move people towards taking a desired course of action. Moreover, the quality of a report can influence how the reader perceives its subject matter. In this course, we will describe the different types of reports. From conception to completion, we will master the structuring and scoping of reports. We will also learn to write for our specific audience with a tangible sense of purpose. Finally, we will discover a logical approach to developing visual aids to support our representation of the facts, conclusions, and recommendations that comprise the report.
Target Audience
A technical report is more than a mere representation of facts about a situation. An influential report can move people towards taking a desired course of action. Moreover, the quality of a report can influence how the reader perceives its subject matter. In this course, we will describe the different types of reports. From conception to completion, we will master the structuring and scoping of reports. We will also learn to write for our specific audience with a tangible sense of purpose. Finally, we will discover a logical approach to developing visual aids to support our representation of the facts, conclusions, and recommendations that comprise the report.
Target Competencies
A technical report is more than a mere representation of facts about a situation. An influential report can move people towards taking a desired course of action. Moreover, the quality of a report can influence how the reader perceives its subject matter. In this course, we will describe the different types of reports. From conception to completion, we will master the structuring and scoping of reports. We will also learn to write for our specific audience with a tangible sense of purpose. Finally, we will discover a logical approach to developing visual aids to support our representation of the facts, conclusions, and recommendations that comprise the report.
Course Outline
- New roles for new times
- The changing organization
- The role of management in the workplace
- The main tasks of office managers
- New roles for new times
- Optimizing communication and influence
- Fostering a professional attitude
- Producing results from various activities
- Use of technology to get things done
- Mastering data management, indexing and archiving
- Mastering filing systems
- Five secrets to organize files better
- Electronic archiving
- Records management
- The records and information cycle
- Common problems in records management
- Rules for indexing personal and business names
- Cross referencing personal names
- Mastering filing systems
- Creating a motivating and productive office environment
- Design and productivity
- Feng Shui office design: the art of working (tips and basic steps)
- Dealing with and managing diversity
- Communicating across cultures
- Six steps to great time management
- Dealing with difficult bosses
- Inbox zero: managing emails effectively
- Design and productivity
- Advanced communication skills for administrators
- Business communication
- Communication defined
- Types of communication
- Tips for smart communication
- Creating powerful short presentations
- Tips for powerful presentations
- Key characteristics of dynamic speakers
- The four step communication process
- The 'A-U-D-I-E-N-C-E' analysis
- The anatomy of a good presentation
- Advanced business writing
- Managing the expectations of readers
- Using positive and courteous language
- Preparing meeting agendas and minutes
- Business communication
- The executive assistant success tool box
- Basic modern office etiquette
- Telephone etiquette
- Email etiquette
- Event planning and execution
- Preparing for meetings and conferences
- Major event planning elements
- The event tool box
- Team and leadership skills
- Team formation stages
- Situational leadership
- Basic modern office etiquette
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