This course uses a combination of interactive activities, group and individual exercises, role plays and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will come up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.
By the end of the course, participants will be able to:
List the administrator challenges in the 21st century to be proactively ready for them
Combine the efficiency and effectiveness concepts for higher productivity
Develop technical competencies to enable professional advancement
Apply administrator’s soft skills to stand out of the crowd
Use professional business writing techniques in internal and external communication
Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.
Administrator challenges of the 21st century
The productivity equation
Productivity definition
Effectiveness versus efficiency
Signs of inefficiencies at your office
Simplification of work processes
Best practices to be more productive
Administrator soft skills
Self-leadership
Personal SWOT analysis
Reactive versus proactive
Effective communication:
Time management:
Solving office problems (and turning them into opportunities)
Working as a Team
Technical competencies of the modern administrator
Criteria of an administrator
Competency explained
Core competencies versus technical competencies
Administrator’s technical competencies:
Efficient business writing skills
Definition of business writing
Setting emails, letters and memos in context
Applying modern writing techniques
Responding to different email/memo scenarios
Promoting clarity in writing and avoiding any miscommunication
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